Welcome to the Lumos Transforms Affiliate Program FAQ! Here, you’ll find everything you need to know about joining, promoting, and earning with Lumos. Whether you’re an individual, business, or influencer, our program offers a simple and rewarding way to share Lumos’ transformative offerings with your network while earning competitive commissions. Explore the details below to get started, and if you have any questions, we’re here to help! Let’s grow together and make an impact.
General Information
What is the Lumos Affiliate Program?
The Lumos Affiliate Program allows you to earn commissions by promoting our services. When someone makes a purchase using your unique affiliate link or promo code, you’ll receive a percentage of the sale.
Who can join the affiliate program?
Our program is open to individuals, businesses, and influencers who align with our values and can effectively promote our offerings to their network.
How does the program work?
- Sign Up: Join the Lumos Transforms Affiliate Program and receive your unique referral link.
- Share: Spread the word by sharing your unique link through social media, emails, or directly with your community.
- Earn: When someone uses your unique link to purchase a paid offering, you earn 25% commission on every sale (except for Resilience Toolkit Certification) for six months.
- Expand Your Impact: Even if people join free offerings first, you’ll still earn commissions when they move into paid programs within six months.
Sign-Up Process
How do I sign up?
Apply by completing this application. Once approved, you’ll receive access to your affiliate dashboard.
Is there a cost to join?
No, joining the Lumos Affiliate Program is completely free.
How long does approval take?
Approval typically takes 2-3 business days. We’ll notify you via email once your application has been reviewed.
Commissions and Payouts
What is the commission rate?
Our standard commission rate is 25% per sale. You earn 25% commission on every sale of Lumos Community offerings (excluding The Resilience Toolkit Facilitator Certification Program) for six months.
How and when are payouts processed?
Our affiliate platform Rootabl processes campaign payouts approximately 45 days after a sale is made. This timeline allows for potential returns or chargebacks, ensuring only finalized sales are paid out. Keep in mind that while 45 days is the maximum, many transactions are processed faster.
Payouts are processed monthly via Stripe. Payouts occur when affiliates reach a $100 threshold. You can withdraw under $100, but a fee of $2 + 0.25% applies.
Can I track my earnings?
Yes, your affiliate dashboard provides real-time tracking of clicks, sales, and commissions.
Are taxes deducted from my earnings?
No, affiliates are responsible for managing their own tax compliance. Lumos does not withhold taxes from payouts.
Can I update my payment information?
Yes, you can update the bank information where you receive payments at any time through your affiliate dashboard.
Promotional Tools
What resources are provided to affiliates?
We offer a variety of resources, including:
- Banners and graphics
- Pre-written copy templates
- Social media posts
- Your unique affiliate link
Can I create my own promotional materials?
Yes, you are welcome to create your own materials, but they must comply with our branding guidelines and be approved by our team. Please reach out to our Director of Communications, Carissa Ferro, at carissa@lumostransforms.com for support.
Technical Details
How do I access my affiliate dashboard?
You can log in to your affiliate dashboard here. This is where you can track your performance and access promotional materials.
How does first attribution work?
This model rewards the affiliate who initiates the customer’s journey. The first affiliate to introduce a customer to the product gets credit for the sale, even if the customer interacts with other affiliates later.
How does the cookie tracking work?
When a visitor clicks an affiliate’s link, a cookie is placed on their device. This cookie helps track the visitor’s actions and attribute sales to the correct affiliate.
Affiliate Management
Can I limit the number of times my affiliate code is used?
No.
What happens if my audience has issues with the link or code?
Our Community Programs Coordinator is available to assist with technical issues. Affiliates can direct users to em@lumostransforms.com.
Support and Communication
What if I need help?
Our Community Programs Coordinator is here to assist you. You can reach us at em@lumostransforms.com or via the contact form on the affiliate dashboard.
Will I receive program updates?
Yes, affiliates will be notified of program updates, special promotions, or changes via email.
How do I leave the program?
You can opt out of the program at any time by contacting us at em@lumostransforms.com.